I recently upgraded my Fios connection and when the tech replaced my router he asked to install some software. I was currently booted into my Linux partition at the time, so he basically said "oh, well" and everything worked fine out of the box. It's likely bloatware.
Comcast installs a piece of software that drops shortcuts to comcast.net and stuff on your desktop. It also installs whatever antivirus thing they have a contract with. McAfee?
However, they only have Windows and Mac versions of the stuff.
They tried installing that stuff on my computer when I joined too. A simple, nope, not installing any software I haven't actively tried to acquire sufficed.
That or I could just have logged into my freebsd router off the serial port and said have at it, good luck, but that would be mean to the tech.