In this context, where MS-Word is a de facto standard for various administration, "broken" means "not behaving like MS-Word". Which is perhaps the only test which MS-Word passes with flying colors.
Alas, the post-"Vista-fication" version of MS Office doesn't even behave like MS Office.
Amusing anecdote: I have 2 teenage daughters. They used to complain about having to use Open/Libre Office at home. Then the school "upgraded" Office to the newer Vista/7 compatible version. "See, kids, it does suck, just like Dad said" (I got the "upgrade" at work about the same time). After which, the version at school was so different, anyway, that they just kinda got over it and went "whatever".
