Or are Tesla spokespeople and product gurus totally clueless?
Not entirely, but if your product has a known (tiny) glitch, and a reporter calls up with something that sounds like that glitch, what are you going to do? One obvious choice is tell them it's a tiny glitch of no consequence and hope you're right. In the best case scenario (tiny glitch), responses like "Oh, dear, it sounds like our car is underperforming" leave a bad impression too.
Not entirely, but if your product has a known (tiny) glitch, and a reporter calls up with something that sounds like that glitch, what are you going to do? One obvious choice is tell them it's a tiny glitch of no consequence and hope you're right. In the best case scenario (tiny glitch), responses like "Oh, dear, it sounds like our car is underperforming" leave a bad impression too.