The first time I had to contact Netflix support was actually while I was attempting to give them my money and sign up. For some reason their systems were rejecting all new signups and their customer support was in complete disarray. Took me 45 minutes on the phone (44 minutes and 30 seconds on hold) to confirm I wasn't the only person having a problem.

With that experience in mind, I am not terribly surprised other people have had issues.