Here's a question: Upon learning that many of your customers are unhappy and bel... | Hacker News

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danielweber on Sept 27, 2013 | parent | context | favorite | on: Why can a scam company raise $40 Million Series C ...

Here's a question:

Upon learning that many of your customers are unhappy and believe themselves to have been tricked into subscribing, do you:

a) change the process, or

b) defend the process?

unclebucknasty on Sept 27, 2013 [–]

Exactly. The fact that they have devised what appears to be a canned response for the issue is telling.

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