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Always be proving that your infrastructure is resilient. Pain should be felt by stakeholders, not engineering.

When 24/7 means millions of dollars, hire a four-shift redundant geo-distributed team.



Thing is, a lot of places are doing that. The downside is the geo-distribution gives us Indian contractors with strange accents, inability to communicate and assert, and overall a huge communications issue by default.

Australia needs to step up its subsidies to IT outsourcing firms.




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